Shipping & returns.

Shipping policies

The Company (Touchstone Crystal, Tocara Jewelry, Puralta Skincare) uses the United States Postal Service for most deliveries throughout the US and Puerto Rico. Orders may be tracked through USPS. In most cases you will receive your order 7–10 days from the time the order is submitted.

Shipping rates (Hosts & customers)

• $9.00 flat rate (except to AK, HI, PR)
• $11.00 flat rate to AK, HI, PR

Sales tax on shipping varies by state and is calculated automatically at checkout based on current tax regulations.

Jewelry refunds & exchanges

Find the Return/Exchange Form here

Caring for your jewelry

To preserve your jewelry, remove it before applying perfume, hairspray, lotions, or deodorant, and before swimming, bathing, or using household cleaners or abrasives. Keep it clean and lustrous by occasionally polishing with a soft cloth.

45-day refund policy

Tocara and Touchstone Crystal offer a 45-day refund policy for all jewelry in its original condition. If you are not happy with your jewelry and do not want an exchange, you can return it for a refund and we will pay the return shipping. Products must be returned in resalable condition and in their original packaging. Refunds will not be issued after 45 days from the date of the original order. To process a refund, contact your Brand Partner or returns@touchstonecrystal.com to obtain a return label and form; your order number and order date must be provided. Shipping charges from your original order are not refundable.

90-day replacement, exchange & defect warranty

Tocara and Touchstone Crystal offer a 90-day replacement or exchange policy, and we pay the shipping. Products must be returned in resalable condition and in their original packaging.

All jewelry made by Tocara and Touchstone Crystal carries a 90-day warranty against manufacturer's defects from the date of order, covering defects in materials and workmanship. The warranty does not cover damage caused by accident, misuse or abuse, modification, attempted repair, negligence after purchase, wear and tear, or failure to follow product care instructions. Jewelry deemed to have a manufacturer's defect will be replaced free of charge.

Lifetime replacement policy

If your jewelry becomes damaged for any reason after 90 days of purchase, damaged items can be replaced for a flat fee. If the retail value is $59.99 or less, it can be replaced for $15.00 plus tax. If the retail value is $60.00 or more, it can be replaced for $25.00 plus tax. These fees include the cost of shipping.

How to return

Step 1: Contact your Brand Partner, who can help you with the return process. If you cannot reach them, email returns@touchstonecrystal.com.

Step 2: Complete the Merchandise Return Form and follow the instructions from our Support Team. Once the return is received, it will be processed within 7–10 business days.

Swarovski Created Diamonds

Swarovski Created Diamonds were available for purchase through Touchstone Crystal Brand Partners for a limited time. The following warranty and return terms continue to apply to jewelry purchased during that period.

The warranty period for standard Swarovski Created Diamonds jewelry is three (3) years (or longer where required by applicable law) from the original date of product receipt; proof of purchase is required. Maintenance, repair, sizing, or other service performed by someone other than Swarovski voids this warranty. Damage from accident, external impact or pressure, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, or failure to follow care advice is not covered. Loss of diamonds, cracked or chipped diamonds, dents, misshapen bands, scratching, resizing, and lost or stolen jewelry are not covered, nor is discoloration from harsh chemicals.

Returns are accepted up to 30 days after receipt. Items must be new and unused with all original packaging and tags; we reserve the right not to accept a return showing signs of wear. To initiate a return, contact support@touchstonecrystal.com. The purchaser must return items at their expense using an insured, trackable service, and the invoice must be included.

Puralta Skincare

Satisfaction guarantee

If you are not completely satisfied — even if you have used the entire product — you may return it for a full refund or replacement within 30 days of purchase. That is our Empty Bottle Guarantee.

• Shipping fees are non-refundable.
• Promotional or gift items may not be available for replacement and may, at the Company's discretion, be exchanged for a product of equal value.
• A copy of your invoice or order number must accompany all returns.
• Refunds are issued to the original method of payment.

How to request a return

Email returns@touchstonecrystal.com with your order number, name, phone number, and a brief explanation. If requested, ship the product within 30 days of approval using a tracked service.

Defective products or adverse reactions

If your product arrived damaged or defective, or caused an adverse skin reaction, contact support@touchstonecrystal.com with your order number, a description of the issue, and photos if applicable. Each case is evaluated by our Customer Service and Quality teams.

Puralta products are manufactured in Canada following Health Canada and U.S. FDA cosmetic safety regulations. This guarantee applies only to purchases made through authorized Brand Partners or the Company website.